Because families lead such hectic lifestyles, it’s easy for them to forget things, so a little helpful reminder from the school by text helps them remember the tasks they and their children need to do.
WHAT WAS THE PROBLEM?
As parents and school governors, we knew the frustrations from both sides when it came to communication between schools and parents.
Letters would often get lost or simply forgotten about, what happened if there was an emergency or something needed to be communicated at short notice? Bad weather, School closures, last-minute reminders or school trips running late.
Parent and school communication had to improve.
WHAT WERE THE CHALLENGES?
The only instant way school had to communicate with parents was to call them, more often than not this was to a mobile device costing the school money in call charges.
Calls would often be ignored, the parent could be busy or at work and simply unable to answer the phone.
There was no simple way for a school to immediately communicate effectively with its parents, from their computers.
Most schools have hundreds of pupils, multiple classes and groups that children could be a member of, these groups could also change on a weekly or monthly basis.
WHAT WAS THE SOLUTION?
The first step to effective communication is to communicate in a way that the recipient can access. Today that way for many people is using their mobile or smartphone – a device that 98% of people aged 20-40 own at least one of.
Texts work because parents can access them anywhere, at any time. They are brilliant at communicating simple messages incredibly effectively.
With this in mind, SourceCloud developed TxtRound a web-based solution, which allows schools to import their pupils and group them by class/year or another suitable category, then send a text or email messages to groups immediately or at a future scheduled time.
WHAT WAS THE OUTCOME?
TXTRound uses the information you already have in your school admin systems. Using a simple import process you can reuse, maintain and improve the quality of your school data quickly and easily.
Each day hundreds of schools send thousands of text and email messages through TxtRound. SourceCloud developed our TxtRound solution 10 years ago and as a result, have extensive experience in school texting systems with literally millions of messages sent successfully each year.
WHAT TECHNOLOGY DID WE USE?
TxtRound was our first venture into ‘the Cloud’ using AWS, developed in 2008 and still running on .net /MSSQL, utilising AWS autoscaling and SQS & S3 technologies